THE BUSINESS CASE
Finding a Partner They Could Trust to Deliver High Quality
01
Finding a Production Partner Ready for High Volume
For Studio Maison Media, high-quality editing is non-negotiable. In the Australian real estate market, where clients place strong importance on visual quality, Melissah needed a partner she could trust to consistently deliver the standard her clients expected.
The quality from the previous vendor had started to decline, and when concerns were raised, they were not adequately addressed. This created growing pressure and concern about client satisfaction and the risk of losing clients.
Melissah needed a partner that could consistently deliver high-quality work, listen to feedback, and respond when issues needed attention.
ESOFT'S SOLUTION
Quality Control and Production Tailored to the Client
Esoft's production and support teams worked closely with Studio Maison Media to understand its quality expectations and establish the right production standards from the beginning.
For the client's high-end photo editing, Esoft tailored the editing approach to match Studio Maison Media's preferred look and requirements rather than applying a generic editing style.
The Esoft team also established ongoing communication around feedback and adjustments, allowing Melissah's requirements to be shared directly with the relevant production teams and addressed when needed.
This combination of customized production, internal quality control, and responsive support helped Esoft establish the consistency and trust that Studio Maison Media was looking for.
02
Switching Four Production Verticals Without Disrupting Operations
Studio Maison Media needed to switch its production partner across multiple services. Moving each service separately could make the transition longer and require the business to manage multiple vendors during the process.
The goal was to make the switch quick, seamless, and simple, while keeping all production needs within one workflow.
ESOFT'S SOLUTION
Seamless Onboarding, Managed Through One Platform
Esoft coordinated the onboarding of Photo, Video, 2D Floor Plans, and 3D Visualization as one setup, allowing Studio Maison Media to move all four verticals to Esoft from day one rather than transitioning them one by one.
The services are managed through Coconut, Esoft's centralized ordering platform, where Studio Maison Media can upload media, select services, provide instructions, and receive final outputs in one place.
By bringing the four verticals into one platform and coordinating their onboarding together, Esoft helped shorten the switching process, eliminate the need to manage multiple vendors, and keep day-to-day operations seamless.
BUSINESS IMPACT
A More Stable, Seamless Production Operation
By moving all four verticals to Esoft from the start, Studio Maison Media avoided a lengthy transition and the need to manage multiple vendors. Combined with ongoing production and support, the partnership created a more consistent and reliable day-to-day operation.
KEYS TO SUCCESS
