eSoft’s world-class technical support is available 24 hours a day to assist you. You have the option of contacting eSoft by phone or via the eSoft Online Help site. eSoft’s Tech Support is free of charge for the first 90 days after any purchase. After 90 days, a Phone/Email Care (PEC) incident is required for phone or online technical support.
"[Jennifer] was marvelous, she was wonderful. She really took the time to research, dig deep and find out the reason for our problem and we were able to get it fixed. I just wanted to compliment you on the quality of your employees. Thank you for such great service."
— Cristy from OII
Our Tech Support offers the best service in the market. We provide highly trained staff, available 24x7 to answer all your questions. Here is a recent comment from a satisfied customer:
Online Help Website
To request help via eSoft’s online support website, or to search eSoft’s online tech support database, visit www.support.esoft.com.
Email Support
To email support, please go to www.support.esoft.com and click on “Ask a Question”.
Live Phone Support
"It was a great experience to be able to so easily access support that was both knowledgeable and well spoken which are two key, and very difficult to find, aspects of support."
— Alan Jones, IT Manager, Medical Assurance Co
| US Toll Free |
877-754-2986 |
| Direct Line |
+1 315-261-7526 |
| UK Support |
+44 (0) 207-147-5256 |
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